Increase your popularity with Swiss Post Customer Service

Customers who are satisfied during and after the purchasing process will return and, in the best-case scenario, will become regular customers. Whether buyers feel at ease in your online shop essentially depends on how good your service is.  Stand out from the competition! Inspire customers and create customer loyalty with friendly advice and simple returns management. Or simply entrust the professional care of your customers to us. With our all-inclusive service in the outsourcing model, we not only look after the successful implementation of your project but also handle the complete operation of your e-commerce solution. As part of this all-in solution, we assume responsibility for all active and passive customer care tasks – with professional customer service. 

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All-inclusive service in the outsourcing model

Whether by phone, post, fax, e-mail or social media channels, In the event of ordering problems, payment queries, complaints and order acceptance, the trained Swiss Post team ensures that your online customers are satisfied.

The benefits for you at a glance

You can launch your online shop more quickly – without needing any in-depth e-commerce expertise. You benefit from a modern, all-in e-commerce solution together with lower costs. Your business risk remains minimal.

And best of all: you acquire a solution that is perfectly adapted to your needs.

What customers say about us

«Thanks to Swiss Post, we’re free to concentrate fully on our core business.»

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examples (PDF)
Dr. Oetker
Reto Bleuer, Dr. Oetker

«Because Swiss Post provides a one-stop shop for all e-commerce services, we’re able to focus on marketing and procurement.»

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examples (PDF)
Rolf Blumenthal, Vinazion